Privacy policy

This privacy policy explains how Auction Properties UK (we, us, our, site) collects, store and use personal information about you (user). We take your privacy serious, but we would like you to read through this policy to inform you on the exact information we kept private and which one is made public. For the purpose of the requirement of this site, we would like you to comply with our privacy policy and provide us accurate information as required.

We reserve the right to change or review this policy from time to time and we will do our best to notify our subscribers.


Auction Properties UK requires the following information (but not limited to) from users:

  • Transaction details carried out through the use of our site and in accomplishment of your orders
  • Contact details
  • Details of your visits to our site
  • Survey respondents
  • Registration information
  • Complaint information

We will never use your information for any other reasons not stated in this policy without your consent. Auction Properties UK uses the information requested to:

  • To establish checks and perform anti-money laundering checks as implied by the Money Laundering Directives 2017.
  • Notify you of updates or changes to our services, market research purposes and effective marketing of your property on our website
  • To allow you participate in our interactive service at your own interest
  • Keep internal records
  • Provide customer support and improve our services
  • Monitor the usage of our website

Auction Properties UK will store your data in a live environment for as long as you continue to use the site and its services unless you notify us not to any longer. Your data may remain longer with us to establish or defend our legal rights and that of your clients.

In the case of Auction Passport, we will keep your personal data for at least 6 years from the last time an individual accesses the legal documents for a property.

  • Your data is stored within an electronic systems accessed by employees of Auction Properties UK.
  • Where employees from either company does have access to this data, it is done so on a restricted basis with personally identifiable information excluded where possible.
  • Where you are a vendor, limited access to your data is also given to your Estate Agent.
  • Limited access to your data is also given to third parties where you have said that we can share your data with them.
  • All electronically accessible information is stored in the UK on secure (password and firewall protected) servers.
  • All electronic transactions and data transmissions between your device and our website will be encrypted using industry-standard SSL (Secure Socket Layer) technology; and our website has an SSL certificate.
  • Please note that unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of any data sent over the internet between your device and our website. Any such data transmission is at your own risk.
  • Paper copies of your data may also be stored securely and accessed by employees of Auction Properties UK Limited.
  • Limited access to your data is also given to third parties where you have said that we can share your data with them.
  • All paper-based information is securely stored in the UK.
  • The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors.
  • Where this is the case, we will minimize data accessible as much as possible to only what is needed.

We take the security of all the data we hold seriously. Staff are trained on data protection, confidentiality and security.

We have a framework of policies and procedures which ensure we regularly review the appropriateness of the measures we have in place to keep the data we hold secure.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Any payment transactions or details will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps use analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help up provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You will be given the option to accept or decline cookies. Declining cookies may prevent you from taking full advantage of the website.


We may disclose your personal information to any member of our group, [which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985].

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If our or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us], our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.


Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights as follows:

  • Individuals may request access to their personal data held by us as a data controller.
  • Please request a Data Subject Access Form by emailing if you wish to do so.
  • Individuals may request us to rectify personal data submitted to us or, where appropriate, contact us via the relevant website registration page or by amending the personal details held on relevant applications with which they registered.
  • Individuals may request that we erase their personal data
  • Where we process personal data based on consent, individuals may withdraw their consent at any time by contacting us or clicking on the unsubscribe link in an email received from us.
  • Individuals may have other rights to restrict or object to our processing of personal data and the right to data portability.
  • Individuals may request information about, or human intervention into, any automated data processing that we may undertake.
  • If you wish to exercise any of these rights, please send an email to

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to . We will investigate and respond to any complaints we receive.

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website


For comments, questions or observation about the use of this privacy policies, you can email us via:


.This policy should be reviewed regularly to observe if there are changes made to this privacy policy. Auction Properties UK has the right to update, add or remove any part of this privacy policy at any time. When such is done, we will post a revised plan on our site as well as the updated revision date, or we may also notify you by sending an e-mail or posting such notice on our home page. You agree to continue using our services after the changes have been affected if you are satisfied with it or better still; you can discontinue your use.